Full Product – Package Tracker
I don’t got time for that…
Overview
The Package Tracker app was conceived—ground up—from the simple premise of; everyone is too busy to keep track of our online orders. With the decline of the brick and mortar store, we are consistently trying to stay on top of our orders. It’s only when our bank balance reflects our shopping addiction do we realize packages are lost or haven’t arrived on time.
Deliverables
- Wireframes
- Mockups
- Prototype
My Role
User Experience Designer
Problem
Customers are frustrated by keeping track of multiple packages across multiple couriers over multiple orders.
MVP Goals
- (3) Three main couriers
- Ability to store tracking numbers
- Track now feature
Future state:
- In-app status updates on individual packages
Design / Prototype / Build
User Flows & Wireframes
Prototype
Challenges & Takeaways
Like most projects the biggest challenge is data. Data that a company feels is proprietary when in fact it is owned by the consumer. We pay for tracking numbers so that data should not be hard for the consumer to find and for a consumer-oriented app to serve up for free. It would be different if there was a PHI factor but even the courier company has no control over the data they show if a user has the correct string of numbers. This fact made the MVP state more than likely the final state until companies open their data for shipped/in-transit/delivered status’.
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